RivieraFix / Terms of service

Terms of service

Who does the work?

Arif İnci does plumbing, electrical work, pumps and generators himself; other jobs are done by tradespeople from our network. We tell you who will do your job before it starts.

Price

You get the price in writing on WhatsApp before any work begins. Materials are always agreed with you first. The call-out and fault-finding fee is €20 – it's waived if you book the job with us.

Payment

You pay once the job is done, directly to the tradesperson who did it. We agree how you'll pay when we book the visit.

Cancelling

You can cancel or move an appointment free of charge – just drop us a WhatsApp message. We work Monday to Saturday, 09:00–18:00; we don't offer a 24/7 emergency service.

Handover and putting things right

We hand the job over complete. We don't give a separate guarantee period, but if something goes wrong because of our work, we put it right free of charge – you won't be left out of pocket. Your statutory rights are not affected.

If something isn't right

Even if a tradesperson from our network did the job, message us – Arif İnci – directly on WhatsApp and we'll sort it out.

While you're away

Leave a key with us or arrange access through your site manager. We send you photos when the job is done.